Service quality based passenger segmentation for city bus and service strategy.
Jiun-Hung LinPublished in: LISS (2016)
Keyphrases
- service quality
- public transport
- service providers
- customer satisfaction
- electronic commerce
- user satisfaction
- customer loyalty
- quality of service
- public transportation
- segmentation algorithm
- image segmentation
- segmentation method
- high speed
- call center
- information systems
- information quality
- online shopping
- competitive advantage
- medical images
- competitive environment
- incident management
- job satisfaction
- database systems
- passenger flow
- website