An investigation into affecting factors on acceptance of e-government service counters as a service delivery channel: a case of developing country.
Mohammad LagzianMahmoud PourbagheriPublished in: ICEGOV (2014)
Keyphrases
- e government
- service delivery
- developing countries
- service provision
- electronic government
- service management
- public sector
- government services
- digital government
- developed countries
- online services
- knowledge management
- public services
- government agencies
- public administration
- digital divide
- business process change
- information sharing
- factors that affect
- technology acceptance
- factors that influence
- end to end
- life cycle
- national level
- end users