A Flexible Traffic Generator for Testing PABX and Call Center Performance.

Georg Rößler Thomas Steinert

Published in: TestCom (2002)

Keyphrases

call center
service level
real time
service quality
asymptotically optimal
customer service
arrival rate
machine learning
database
heavy traffic
databases
service times
network traffic
customer classes
service systems
queue length
distributed systems
computational intelligence
special case
expert systems