Investigating customer satisfaction dimensions with service quality of online auctions: an empirical investigation of e-Bay.
Eugenia PapaioannouCostas AssimakopoulosChristos SarmaniotisChristos K. GeorgiadisPublished in: Inf. Syst. E Bus. Manag. (2013)
Keyphrases
- online auctions
- service quality
- customer satisfaction
- electronic commerce
- bid prices
- online shopping
- service providers
- user satisfaction
- customer service
- marketing strategies
- call center
- job satisfaction
- quality of service
- competitive advantage
- fraud detection
- product design
- customer support
- bidding strategies
- information systems
- database
- information quality
- internet banking
- business models
- website
- technology acceptance
- decision making
- reputation systems
- real time