Call center text mining approach.
Ibrahim Onuralp YigitAhmet Feyzi AtesMehmet GüvercinHakan FerhatosmanogluBugra GedikPublished in: SIU (2017)
Keyphrases
- call center
- text mining
- service level
- service quality
- asymptotically optimal
- arrival rate
- knowledge discovery
- text documents
- service systems
- heavy traffic
- natural language processing
- information extraction
- web mining
- information retrieval
- customer service
- queue length
- data mining
- data analysis
- service times
- agent technology
- machine learning
- real time
- queueing model
- operational decisions
- decision making
- neural network
- information technology
- expert systems
- cooperative
- customer support
- service rates
- databases