Strategic Alignment in the Context of e-Services - An Empirical Investigation of the INSTAL Approach Using the Italian eGovernment Initiative Case Study.
Gianluigi ViscusiLaure-Hélène ThevenetCamille SalinesiPublished in: CAiSE (2008)
Keyphrases
- e government
- service delivery
- case study
- government services
- context aware
- public services
- intellectual property
- web services
- strategic alignment
- electronic government
- context awareness
- end to end
- human centric
- strategic planning
- service management
- ubiquitous computing
- public administration
- life cycle
- service oriented
- government websites
- digital government
- competitive advantage
- service discovery
- databases
- business intelligence
- service providers
- knowledge management
- information technology
- artificial intelligence