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Optimising IT outsourcing services by managing the balance between standardisation and customisation - a providers' perspective.

João Correia dos SantosMiguel Mira da Silva
Published in: Int. J. Bus. Inf. Syst. (2021)
Keyphrases
  • service providers
  • web services
  • service quality
  • end users
  • cloud computing
  • online services
  • content providers
  • service provision
  • information services
  • grid services
  • computing resources
  • information providers