Locating and staffing service centers under service level constraints.
Prahalad VenkateshanKamlesh MathurRonald H. BallouPublished in: Eur. J. Oper. Res. (2010)
Keyphrases
- service level constraints
- call center
- service systems
- web services
- information services
- human resources
- service providers
- processor sharing
- service quality
- management system
- database
- information systems
- machine learning
- service level
- heavy traffic
- service composition
- customer service
- loosely coupled
- service discovery
- response time
- end users
- e learning
- real world
- data sets