What obstruct customer acceptance of internet banking? Security and privacy, risk, trust and website usability and the role of moderators.
Aboobucker IlmudeenYukun BaoPublished in: CoRR (2019)
Keyphrases
- internet banking
- customer satisfaction
- website design
- marketing strategies
- website
- online banking
- banking industry
- user satisfaction
- hong kong
- security analysis
- security threats
- service quality
- perceived risk
- data envelopment analysis
- electronic commerce
- fraud detection
- security issues
- social context
- negative impact
- linear programming
- critical infrastructure
- social interaction
- operating system