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Modeling Service Quality for Dynamic QoS Publishing.
Qixing Du
Chi-Hung Chi
Shuo Chen
Jianming Deng
Published in:
IEEE SCC (2) (2008)
Keyphrases
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service quality
quality of service
customer satisfaction
service providers
online shopping
electronic commerce
competitive advantage
user satisfaction
call center
real time
information systems
web services
response time
ad hoc networks
resource management