Business Process Modelling to Improve Incident Management Process.
Rúben PereiraIsaias Scalabrin BianchiAna Lúcia MartinsJosé Braga de VasconcelosÁlvaro RochaPublished in: WorldCIST (1) (2020)
Keyphrases
- business process
- business processes
- process model
- business process management
- business process modeling
- business process models
- process improvement
- workflow technology
- web services
- process execution
- service oriented architecture
- process mining
- incident management
- business goals
- event logs
- workflow management
- business rules
- development process
- life cycle
- software engineering
- information technology
- workflow models
- workflow engine
- expert systems
- case study
- data mining