Development and Validation a comprehensive instrument to measure customer perceived service quality of mobile data services.
Qian SuPeiji ShaoQuanfu YePublished in: WHICEB (2013)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- data analysis
- service providers
- mobile devices
- mobile environments
- computing environments
- electronic commerce
- end users
- data sources
- customer requirements
- information systems
- customer data
- database
- competitive environment
- value added services
- information technology
- database systems
- website
- databases
- real time