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The impact of age and shopping experiences on the classification of search, experience, and credence goods in online shopping.

Yun WanMakoto NakayamaNorma G. Sutcliffe
Published in: Inf. Syst. E Bus. Manag. (2012)
Keyphrases
  • online shopping
  • customer satisfaction
  • shopping behavior
  • search experience
  • web search
  • consumer behavior
  • personal information
  • service quality
  • website
  • mobile devices
  • response time
  • third party
  • user centric