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From Bureaucracy to Citizen-Centricity: How the Citizen-Journey Should Inform the Digital Transformation of Public Services.
Deepak Saxena
Laurent Muzellec
Joe McDonagh
Published in:
Int. J. Electron. Gov. Res. (2022)
Keyphrases
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public services
e government
government services
service oriented
public administration
public sector
service delivery
government agencies
granular computing
relationship management
digital government
data mining
information processing
data quality