The effect of e-service quality on Jordanian student's e-loyalty: an empirical study in online retailing.
Rami Mohammad Al-dweeriAntonia Ruiz MorenoFrancisco Javier Lloréns MontesZaid Mohammad ObeidatKhaldoon Moosa MhaidatPublished in: Ind. Manag. Data Syst. (2019)
Keyphrases
- service quality
- electronic commerce
- customer satisfaction
- customer loyalty
- service providers
- user satisfaction
- online shopping
- competitive advantage
- quality of service
- online learning
- learning environment
- information systems
- subjective norm
- online services
- information quality
- competitive environment
- internet shopping
- call center
- learning process
- online course
- learning styles
- discussion forums
- real time
- job satisfaction
- negative impact