The quality of e-services: Measuring satisfaction of Internet customers.
Panagiotis KyriazopoulosAthanasios SpyridakosEvangelos GrigoroudisYannis SiskosDenis YannacopoulosPublished in: Oper. Res. (2007)
Keyphrases
- service quality
- customer satisfaction
- service providers
- customer service
- user satisfaction
- web technologies
- financial services
- potential customers
- service systems
- content providers
- information services
- business activities
- streaming services
- call center
- customer support
- information disclosure
- customer loyalty
- online shopping
- communication technologies
- electronic commerce
- web services
- internet service providers
- internet usage
- cost efficient
- customer data
- information systems
- network services
- business opportunities
- end users
- value added services
- search engine
- video sharing
- information technology
- cloud computing
- cloud services
- customer behavior
- video on demand
- service oriented
- mobile services