Service-Mining Based on Knowledge and Customer Databases.
Yan LiPeng WenHu WangChunqiang GongPublished in: KSEM (2007)
Keyphrases
- databases
- knowledge discovery
- knowledge base
- data mining techniques
- data mining
- customer service
- web services
- expert systems
- knowledge acquisition
- knowledge extraction
- knowledge management
- domain knowledge
- knowledge representation
- web mining
- hidden knowledge
- customer satisfaction
- service quality
- mining algorithm
- data mining algorithms
- association rule mining
- itemsets
- knowledge based systems
- database
- data model
- text mining
- data sources
- electronic commerce
- sequential patterns
- service discovery
- prior knowledge
- data mining tools
- relational databases
- transactional data