A Topical Approach to Capturing Customer Insight In Social Media.
Miguel Palencia-OlivarPublished in: CoRR (2023)
Keyphrases
- social media
- social networking
- user generated content
- electronic commerce
- customer service
- social media data
- customer satisfaction
- social networks
- big data
- keywords
- customer knowledge
- customer behavior
- topic models
- data sets
- social media platforms
- customer requirements
- retail banking
- marketing strategies
- customer relationship management
- social networking sites
- case study