Assessing the Quality of Local E-Government Service Through Citizen-Sourcing Applications.
Mateus MonteiroLeonardo Pio VasconcelosJosé ViterboLuciana SalgadoFlávia BernardiniPublished in: CSCWD (2021)
Keyphrases
- e government
- service delivery
- public services
- service provision
- government services
- electronic government
- service offerings
- public administration
- public sector
- government agencies
- digital government
- government organizations
- service quality
- developing countries
- federal government
- knowledge management
- web services
- user friendliness
- information sharing
- life cycle
- service oriented
- online services
- supply chain
- end users
- case study
- governmental organizations
- information systems