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Beyond Functionality: Unveiling Dimensions of User Experience in Embodied Conversational Agents for Customer Service.
Li Lin
Xuan Du
Mengdi Tang
Jian Gao
Shouyu Wang
Published in:
CUI (2024)
Keyphrases
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user experience
customer service
embodied conversational agents
user behavior
end users
user interaction
user studies
customer satisfaction
virtual characters
user interface
user engagement
customer support
real time
business strategy
governmental organizations
user perceptions
information systems