Are we Providing Service Quality with is? Empirical Evidence from the Justice System of two Developing Countries.
María Isabel AriasAntônio Carlos Gastaud MaçadaGabriela Labres MallmannPublished in: ECIS (2018)
Keyphrases
- empirical evidence
- developing countries
- service quality
- customer satisfaction
- developed countries
- rural areas
- service providers
- information and communication technologies
- e government
- distance learning
- electronic commerce
- human resources
- user satisfaction
- quality of service
- information systems
- online shopping
- digital divide
- latin america
- competitive advantage
- competitive environment
- information quality
- hiv aids
- job satisfaction
- cost effective
- national level
- incident management