Putting Users in the Loop: How User Research Can Guide AI Development for a Consumer-Oriented Self-service Portal.
Frank BinderJana DielsJulian BallingOliver AlbrechtRobert SachunskyJ. Nathanael PhilippYvonne ScheurerMarlene MünschMarkus OttoAndreas NieklerGerhard HeyerChristian ThorunPublished in: HCI (23) (2022)
Keyphrases
- user groups
- user centric
- user interaction
- web portal
- user interface
- user involvement
- user requirements
- end users
- user profiles
- novice users
- user studies
- user satisfaction
- collaborative filtering
- user feedback
- user oriented
- individual user
- recommender systems
- information overload
- user experience
- multiple users
- user model
- user interests
- user centered
- helping users
- user centred
- feedback mechanisms
- user participation
- user activities
- internet users
- single user
- artificial intelligence
- computer users
- query formulation
- active user
- development process
- knowledge based systems
- user specific
- recommendation systems
- social awareness
- life cycle
- user preferences
- user privacy
- software engineering
- decision support
- spoken dialogue systems
- rapid prototyping
- multimodal interfaces
- design process
- relevance feedback
- user requests
- location information
- collaborative tagging