A Machine Learning-Based Pipeline for the Extraction of Insights from Customer Reviews.
Robert LakatosGergo BogacsovicsBalázs HarangiIstván LakatosAttila TibaJános TóthMarianna SzaboAndrás HajduPublished in: Big Data Cogn. Comput. (2024)
Keyphrases
- customer reviews
- machine learning
- opinion mining
- information extraction
- customer satisfaction
- product features
- online product reviews
- data mining
- text classification
- natural language processing
- automatically extracting
- positive or negative
- real time
- knowledge representation
- learning algorithm
- active learning
- user generated content
- machine learning algorithms
- service quality
- product reviews
- text documents
- reinforcement learning
- rough sets
- opinion words
- text mining