SatiIndicator: Leveraging User Reviews to Evaluate User Satisfaction of SourceForge Projects.

Zhenzheng Qian Beijun Shen Wenkai Mo Yuting Chen

Published in: COMPSAC (2016)

Keyphrases

user satisfaction
information systems
customer satisfaction
service quality
case study
structural equation modeling
project management
open source software
perceived quality
software development
user engagement
user perceptions
perceived usefulness
objective measures
database
learning process