The Effect of Human Resource Management Practices on the Quality of Service, Customer Satisfaction, and Organizational Performance in Cypriot Urban Hotel Industry.
Christos PapademetriouSofia D. AnastasiadouGeorge KonteosPublished in: HAICTA (2022)
Keyphrases
- quality of service
- customer satisfaction
- service quality
- human resources
- management practices
- human resource management
- information quality
- management information systems
- competitive advantage
- qos requirements
- information technology
- project management
- online shopping
- response time
- business environment
- information systems
- ip networks
- learning transfer
- developing countries
- real time
- ad hoc networks
- resource management
- qos routing
- network resources
- admission control
- marketing strategies
- web services
- service providers
- health care
- customer data
- electronic commerce
- human capital
- user satisfaction
- end users
- e learning
- qos parameters
- database