Development and validation of an instrument to measure user perceived service quality of mHealth.

Shahriar Akter John D'Ambra Pradeep Ray

Published in: Inf. Manag. (2013)

Keyphrases

service quality
user perceived
service providers
customer requirements
customer satisfaction
electronic commerce
quality of service
user satisfaction
similarity measure
online shopping
response time
job satisfaction
incident management
database
information quality
call center
support systems
user behavior
real time