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Defining, measuring and monitoring IT service goals and strategies: preliminary results and pitfalls from a qualitative study with IT service managers.
Bianca Trinkenreich
Tayana Conte
Monalessa Perini Barcellos
Gleison Santos
Published in:
ESEM (2018)
Keyphrases
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service providers
quantitative and qualitative
processor sharing
decision making
web services
loosely coupled
real time
service discovery
information systems
management system
empirical studies
computing environments
customer service
quantitative data