Customer Oriented Management of Changes in ERP Systems: The Vendor's Side.
Erika AsninaMara PudaneMarika SvikeGundars AlksnisPublished in: BIR (2014)
Keyphrases
- erp systems
- enterprise resource planning
- customer relationship management
- maturity model
- information systems
- management system
- electronic commerce
- decision support
- knowledge management
- software vendors
- source code
- data mining applications
- high level
- supply chain
- database
- data management
- user interface
- markov chain
- information technology
- case study
- decision making
- data mining
- databases