Introduction to the Smart Service Systems: Analytics, Cognition and Innovation Minitrack.

Haluk Demirkan James C. Spohrer Ralph Badinelli

Published in: HICSS (2016)

Keyphrases

service systems
case study
web technologies
learning analytics
service level
service oriented
enterprise systems
arrival rate
call center
information processing
data management
heavy traffic
social media
steady state
queueing model
e learning
stochastic models
queue length
electronic commerce