Optimal Routing of Customers to Two Parallel Heterogeneous Servers: The Case of IHR Service Times.
Esther FrostigBenny LeviksonPublished in: Oper. Res. (1999)
Keyphrases
- service times
- steady state
- service rates
- queueing model
- state dependent
- priority queue
- queue length
- arrival rate
- processor sharing
- waiting times
- single server
- stationary distribution
- poisson arrivals
- arrival process
- asymptotically optimal
- queueing systems
- random variables
- queueing networks
- call center
- arrival processes
- independent and identically distributed
- single server queue
- processor sharing queue
- dynamic programming
- fluid model
- heavy traffic
- multiserver queues
- traffic intensity
- quality of service
- graphical models
- response time