A Multimodal Approach to Improve Performance Evaluation of Call Center Agent.

Abdelrahman Ahmed Khaled Shaalan Sergio Toral Yasser Hifny

Published in: Sensors (2021)

Keyphrases

call center
agent technology
multi agent
multi agent systems
learning algorithm
decision making
multiple agents
objective function
cooperative
sufficient conditions
intelligent agents
mobile agents
multiagent systems
autonomous agents