I, Chatbot: Modeling the determinants of users' satisfaction and continuance intention of AI-powered service agents.
Muhammad AshfaqJiang YunShubin YuSandra Maria Correia LoureiroPublished in: Telematics Informatics (2020)
Keyphrases
- service quality
- user satisfaction
- customer satisfaction
- end users
- continuance intention
- user interface
- web services
- mobile services
- service providers
- electronic commerce
- information systems
- social interaction
- user centric
- collaborative learning
- social media
- mobile applications
- information seeking
- perceived usefulness
- job satisfaction