Mining customer knowledge to implement online shopping and home delivery for hypermarkets.

Shu-Hsien Liao Yin-Ju Chen Yi-tsun Lin

Published in: Expert Syst. Appl. (2011)

Keyphrases

online shopping
customer knowledge
customer satisfaction
service quality
shopping behavior
consumer behavior
satisfaction degree
case study
online consumer
databases
data mining
decision making
personal information
online shoppers