Development of an After-Sales Support Inter-Enterprise Collaboration System Using Information Technologies.
Toshiaki KimuraFumio KasaiYoichi KamioYuichi KandaPublished in: DIISM (2002)
Keyphrases
- knowledge management
- information technology
- web based collaborative
- knowledge workers
- enabling technologies
- lifelong learning
- case study
- social aspects
- software engineering
- technology enhanced learning
- decision support
- customer support
- virtual enterprise
- business strategy
- active participation
- knowledge management systems
- support systems
- network centric
- information society
- collaborative environment
- policy making
- information management
- technological change
- knowledge sharing
- enterprise application
- content management
- information systems
- knowledge exchange
- collaborative learning
- socio technical
- enterprise architecture
- design tools
- competitive advantage