Impact of service orientation at the business level.
Luba CherbakovGeorge M. GalambosRay HarishankarShankar KalyanaGuy RackhamPublished in: IBM Syst. J. (2005)
Keyphrases
- service delivery
- service management
- strategic decisions
- higher level
- telecommunications industry
- web services
- mission critical
- virtual organization
- service oriented
- decision making
- enterprise systems
- electronic commerce
- service providers
- management system
- end users
- data quality
- business models
- information services
- service quality
- business applications
- business process
- business intelligence
- internet enabled
- real world