Understanding the role of webcare in the online buying service recovery context.
Yue-Yang ChenI-Jen WuPublished in: Enterp. Inf. Syst. (2023)
Keyphrases
- online services
- online learning
- theoretical and practical implications
- everyday lives
- service providers
- context aware
- failure recovery
- web services
- management system
- digital libraries
- case study
- real time
- context sensitive
- context aware services
- human cognition
- socio cultural
- service oriented
- marketing campaigns
- customer service
- service composition
- contextual information
- web pages
- data sets