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Improving Service Quality through Use of Standard Workbenches.
Richard Goodwin
Pietro Mazzoleni
SweeFen Goh
Aubrey Rember
Vibha Sinha
Debdoot Mukherjee
Senthil Mani
Published in:
SRII Global Conference (2012)
Keyphrases
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service quality
customer satisfaction
service providers
user satisfaction
online shopping
competitive advantage
information quality
information systems
competitive environment
real time
quality of service
call center
job satisfaction
customer requirements