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Summarizing technical support documents for search: Expert and user studies.
Catherine G. Wolf
Sherman R. Alpert
John Vergo
Lev Kozakov
Yurdaer N. Doganata
Published in:
IBM Syst. J. (2004)
Keyphrases
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user studies
technical support
retrieval systems
user interaction
search tasks
user experience
search tools
information retrieval systems
application development
information retrieval
database
document collections
multimedia
keywords
xml documents
metadata
machine learning
web services