A Model Based Framework Supporting ITIL Service IT Management.

Manel Jelliti Michelle Sibilla Yassine Jamoussi Henda Hajjami Ben Ghézala

Published in: BMMDS/EMMSAD (2010)

Keyphrases

management system
service delivery
main contribution
service platform
decision support
service management
database
database systems
knowledge management
lightweight
conceptual framework
mission critical
configuration management