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Electronic word-of-mouth and online reviews in tourism services: the use of twitter by tourists.
Marios D. Sotiriadis
Cinà van Zyl
Published in:
Electron. Commer. Res. (2013)
Keyphrases
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online reviews
electronic word of mouth
sentiment analysis
opinion mining
social network sites
sentiment classification
social media
service providers
positive or negative
web services
product features
cross domain
decision rules
social networking