Topic-Oriented Spoken Dialogue Summarization for Customer Service with Saliency-Aware Topic Modeling.
Yicheng ZouLujun ZhaoYangyang KangJun LinMinlong PengZhuoren JiangChanglong SunQi ZhangXuanjing HuangXiaozhong LiuPublished in: AAAI (2021)
Keyphrases
- topic modeling
- customer service
- spoken dialogue
- topic models
- semi autonomous
- latent dirichlet allocation
- dialogue management
- text mining
- spoken dialogue systems
- text classification
- development environment
- collaborative filtering
- customer satisfaction
- information retrieval
- latent topics
- generative model
- open ended
- call center
- text documents
- dialogue system
- latent variables
- visual attention
- human computer interaction
- databases