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Research and Exploration of Intelligent Scheduling System in Call Center Based on Time Slicing.
Kefeng Yu
Liping Zhang
Yingmao Hu
Ying Wu
Chengwei Yang
Published in:
ICISS (2023)
Keyphrases
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call center
agent technology
service level
asymptotically optimal
arrival rate
scheduling problem
service quality
heavy traffic
scheduling algorithm
service systems
intelligent systems
queue length
customer service
steady state
data management
computational intelligence
neural network