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Sustainable postal service design: integrating quality function deployment from the customers perspective.

Vadivel Sengazani MurugesanA. H. SequeiraSunil Kumar JauharVimal Kumar
Published in: Int. J. Syst. Assur. Eng. Manag. (2020)
Keyphrases
  • quality function deployment
  • design process
  • customer service
  • service providers
  • user interface
  • customer satisfaction
  • case study
  • engineering design
  • goal oriented