Gotta buy 'em all? Online shopping cart abandonment among new and existing customers.
Theresa Maria RauschBenedikt M. BrandPublished in: Int. J. Electron. Bus. (2022)
Keyphrases
- online shopping
- customer satisfaction
- online shoppers
- customer preferences
- service quality
- online retailers
- call center
- consumer behavior
- expectation maximization
- marketing strategies
- satisfaction degree
- mobile commerce
- personal information
- arrival rate
- service times
- user satisfaction
- service providers
- internet usage
- real time
- heavy traffic
- online stores
- electronic commerce
- steady state
- website
- online consumer
- information systems