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Evaluation of customer satisfaction in automobile after-sales service based on grey incidence analysis.

Jianling WangSifeng LiuYuan-qi WangNaiming Xie
Published in: SMC (2008)
Keyphrases
  • customer satisfaction
  • service quality
  • customer service
  • customer support
  • web services
  • data analysis
  • online shopping
  • databases
  • end users
  • evaluation model
  • grey relational analysis