Knowledge and information and needs of system administrators in IT service factories.
Cleidson R. B. de SouzaClaudio S. PinhanezVictor CavalcantePublished in: IHC+CLIHC (2011)
Keyphrases
- domain knowledge
- end users
- higher level
- information from multiple sources
- search engine
- prior knowledge
- knowledge acquisition
- information overload
- information sharing
- contextual information
- neural network
- management system
- keywords
- domain ontology
- web services
- information resources
- knowledge base
- semantically rich
- valuable knowledge
- information retrieval