Knowledge management practices: progress on e-government and preparation for quality management.
Kongkiti PhusavatPornthep AnussornnitisarnBordin RassameethesPublished in: Electron. Gov. an Int. J. (2008)
Keyphrases
- e government
- quality management
- management practices
- knowledge management
- project management
- public sector
- electronic government
- digital government
- public administration
- government services
- government agencies
- service delivery
- knowledge base
- expert systems
- public services
- information systems
- fuzzy theory
- united nations
- systems development
- business process change
- data mining techniques
- decision making