Customer empowerment: Does it influence electronic government success? A citizen-centric perspective.
Haitham AlshiblyRaymond ChiongPublished in: Electron. Commer. Res. Appl. (2015)
Keyphrases
- electronic government
- e government
- digital government
- public sector
- public administration
- government services
- north america
- organizational culture
- government organizations
- service delivery
- developing countries
- knowledge management
- government agencies
- electronic commerce
- information sharing
- public services
- user centric
- cost effective
- customer behavior
- marketing strategies
- factors influencing
- customer satisfaction
- case study
- learning community
- information management
- computer science