Understanding and supporting personal activity management by IT service workers.
Víctor M. GonzálezLeonardo GaliciaJesús FavelaPublished in: CHIMIT (2008)
Keyphrases
- management system
- service management
- configuration management
- decision support
- service providers
- network management
- service delivery
- service platform
- knowledge management
- service provisioning
- information management
- service oriented
- reference architecture
- distributed computing systems
- information systems
- metadata creation
- enterprise systems
- virtual organization
- service composition
- project management
- digital libraries
- decision making
- mobile services
- virtual enterprise
- service quality
- personal information
- service provision
- strategic decisions
- human activities
- end users
- cognitive tasks
- information technology