Ontology-Based Users & Requests Clustering in Customer Service Management System
Alexander V. SmirnovMikhail PashkinNikolai ChilovTatiana LevashovaAndrew KrizhanovskyAlexey M. KashevnikPublished in: CoRR (2005)
Keyphrases
- customer service
- management system
- clustering algorithm
- end users
- customer satisfaction
- governmental organizations
- user interface
- user requests
- inventory control
- user satisfaction
- clustering method
- decision support system
- real time
- customer behavior
- recommender systems
- user interaction
- risk management
- log data
- call center
- collaborative filtering
- social media
- customer support
- service requests
- decision making